Privacy Policy

Effective Date: 26 November 2024 


Hardy Electrical and Solar Pty Ltd
Website: https://hardysolar.com.au

At Hardy Solar, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By accessing https://hardysolar.com.au, you agree to the terms of this Privacy Policy.

1.What is Personal Information and Why Do We Collect It?

Personal Information refers to information or an opinion that identifies an individual. Examples of the Personal Information we collect include names, addresses, email addresses, phone numbers, and other contact details.

We obtain Personal Information in various ways, including:

  • Directly from you via phone, email, or in-person meetings.
  • Through correspondence on social media platforms, such as Facebook, Instagram, or our website (https://hardysolar.com.au).
  • By completing forms or subscribing to services on our website.
  • From publicly available sources, such as directories or publications.
  • Through third-party services, such as quote platforms (e.g., 3Quotes) or referral partners who provide your information for the purpose of delivering quotes or services.
  • Automatically through cookies and analytics tools when you browse our website.

We collect this information to:

  • Provide and manage our services, such as solar installations, maintenance, and energy audits.
  • Deliver accurate quotes and tailored energy solutions.
  • Share updates, news, and marketing materials that may interest you.
  • Use for secondary purposes closely related to the primary purpose, in circumstances where such use is reasonably expected.

By providing your Personal Information through third parties, such as quote platforms or social media interactions, you acknowledge and agree that the information shared with us may be used in accordance with this Privacy Policy.

You can opt out of receiving marketing communications from us at any time by contacting us in writing or using the “unsubscribe” option in our emails.

We aim to explain why we are collecting your information and how it will be used. However, we cannot guarantee the privacy policies or practices of any third-party websites or services, including social media platforms like Facebook and Instagram, or other services we link to or receive information from.

2. How We Use Your Information

We use the information we collect to:

  • Provide tailored quotes and manage installations of solar systems, batteries, and heat pumps.
  • Deliver maintenance and repair services for solar power systems.
  • Conduct energy audits and recommend energy-efficient solutions.
  • Process payments securely.
  • Communicate updates, promotions, and service notifications.
  • Enhance our website functionality and user experience.

We only use your personal information for purposes directly related to our business and will not share it for third-party marketing purposes without your consent.

3. Sharing Your Information

Your personal information may be disclosed to trusted third parties, such as:

  • Service Providers: Contractors and suppliers assisting in installations or repairs.
  • Manufacturers and Partners: For warranty claims or technical support (e.g., Fronius Australia or similar suppliers).
  • Email Marketing Services: We may use third-party email software, such as EmailOctopus or similar platforms, to send marketing communications, updates, and newsletters. These services are used to manage and distribute our email campaigns and may store your email address and subscription preferences.
  • Regulatory Authorities: To comply with legal obligations or requests.

We ensure that all third parties adhere to strict data privacy standards.

4. Data Security

We prioritise the security of your personal information and employ a range of measures to protect it. These measures include:

  • Secure Servers and Encrypted Databases: We store personal information on secure servers with encryption protocols to protect it from unauthorised access.
  • Restricted Access to Personal Information: Access to your personal information is limited to authorised personnel only, ensuring that it is handled responsibly and confidentially.
  • Regular Security Reviews: We conduct regular reviews of our data security protocols to identify and address potential vulnerabilities.
  • Third-Party Services: We also use third-party platforms like Less Annoying CRM to store and manage customer information. Less Annoying CRM employs industry-standard security measures, including encryption and secure data storage, to protect your data. More details on their security protocols can be found here: Less Annoying CRMSecurity.

While we implement strong safeguards, no method of electronic storage or transmission is 100% secure. We continue to monitor and improve our security practices to protect your personal information to the best of our ability.

5. Cookies and Analytics

Our website, https://hardysolar.com.au, uses cookies to improve user experience. Cookies allow us to:

  • Track website usage and performance.
  • Personalise your browsing experience.

You can manage or disable cookies through your browser settings, though doing so may affect website functionality.

6. Access and Correction

You have the right to access and update your personal information. To request access or corrections, contact us at:
Email: gosolar@hardysolar.com.au
Phone: 1300 748 948

We will respond to requests within a reasonable timeframe.

7. Changes to This Policy

Hardy Solar reserves the right to update this Privacy Policy as needed. Changes will be reflected on this page, and the effective date will be updated.

8. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:


Hardy Solar Pty Ltd
Website: https://hardysolar.com.au
Email: gosolar@hardysolar.com.au
Phone: 1300 748 948
Address: 764 Cudgen Rd, Kingscliff NSW 2487